Consumers
Jet's Guide to Gas
What should I do if I have a complaint?
Electricity & Gas Complaints Resolution Service
The Electricity & Gas Complaints Commissioner runs the approved consumer complaint resolution scheme for the electricity and gas industries. The scheme is available free of charge to consumers who have not been able to resolve their complaint with their energy company.
Jet's Guide to Gas
How can I efficiently use gas at home?
Turn Your Thermostat Down
Turning down your thermostat by just a few degrees could save up to 10% on your heating bills. At night or when you are not home, your thermostat could be set even lower for additional savings.
Insulate Your House Correctly
Residential Consumers
HOLDER PAGE FOR PROVIDER MAP
Jet's Guide to Gas
How to stay safe around natural gas
Gas is a safe, efficient and easy way to meet your energy needs but it can also be potentially dangerous if it is not treated with respect. It is important to remember that not following this simple principle may result in endangering others and not just yourself. Here are a few safety tips to bear in mind to stay safe around gas:
Jet's Guide to Gas
What to do in an emergency?
Gas is a safe, efficient and simple way to meet your energy needs but can be potentially dangerous if it is not used carefully, a leak occurs or an appliance is faulty.
If you smell gas or think that you may have a gas leak somewhere, contact your retailer or network provider immediately. Refer to your gas bill, the Yellow Pages or the link below:
Useful Links
Consumer Links
www.cab.org.nz
www.consumer.org.nz
www.consumer.org.nz/powerswitch
www.familybudgeting.org.nz
www.pgdb.co.nz
Government Links
www.consumeraffairs.govt.nz
www.eeca.govt.nz
www.electricitycommission.govt.nz
www.energysafety.govt.nz
www.mfe.govt.nz
Energy Industry Links
www.energyinfonz.co.nz
www.ganz.org.nz
www.gamanet.org
www.worldenergy.org
Consumers
Introduction
This page gives links to general information on gas for consumers in the form of Jet's Guide to Gas. The links for this are set out below.
In order to guide its work on customer issues Gas Industry Co has developed a set of 18 consumer expectations which represent what consumers should reasonably expect from their participation in the gas market. These expectations are set out below.