Consumers
Introduction
This page gives links to general information on gas for consumers in the form of Jet's Guide to Gas. The links for this are set out below.
In order to guide its work on customer issues Gas Industry Co has developed a set of 18 consumer expectations which represent what consumers should reasonably expect from their participation in the gas market. These expectations are set out below.
The expectations were developed as a part of a project on consumer issues. A consumer issues paper was released for consultation in late 2008 and a report which analysed the submissions and gave a Gas Industry Co response was released in May 2009. If you are interested in reading a summary of the response document go to this link:
Jet's Guide to Gas
Click on the headings at left to find out more