What to do in an emergency?

Gas is a safe, efficient and simple way to meet your energy needs but can be potentially dangerous if it is not used carefully, a leak occurs or an appliance is faulty.

If you smell gas or think that you may have a gas leak somewhere, contact your retailer or network provider immediately. Refer to your gas bill, the Yellow Pages or the link below:

 
Retailers & Network Suppliers

Open your windows and doors to let air in, ensure all gas appliances are turned off, and turn the gas off at your mains where possible. Do not turn lights on or off and avoid using other electrical switches and appliances. Do not smoke or light a match, and extinguish any other naked flames.

Do not try to investigate the problem or fix a leak/faulty appliance yourself.

Your network provider may occasionally have to interrupt the supply of gas to your property. Reasons for this can include network capacity constraints, high system demands, testing and other emergency situations.