In November 2020 Gas Industry Company established a workstream to investigate the application of the 32 Electricity Price Review (EPR) recommendations to the gas market.
Gas Industry Company consulted on these Electricity Price Review recommendations and published its final recommendations on 8 March 2021.
Gas Industry Company is now developing new gas market guidelines for:
- dealing with vulnerable gas consumers (EPR recommendation B6);
- raising gas consumer awareness of the Utilities Disputes and Powerswitch services (EPR recommendation C2); and
- managing saves and winbacks behaviour in the gas market (EPR recommendation C5).
For consistency and efficiency, these new gas market guidelines are aligned closely with corresponding guidelines that apply to the electricity market.
Submissions on the draft guidelines closed in July 2021. Seven submissions were received, these are displayed below.