Gas Industry Company published the following draft guidelines on 1 June 2021:
- Gas Consumer Care Guidelines;
- Utilities Disputes and Powerswitch Guidelines; and
- Saves and Winbacks Guidelines.
Seven submissions were received on the draft guidelines.
Gas Industry Company has completed its review of the submissions and now publishing:
- final versions of the Utilities Disputes and Powerswitch Guidelines, and the Saves and Winbacks Guidelines; and
- a final draft of the Gas Consumer Care Guidelines.
Gas Industry Company is seeking final submissions on the Gas Consumer Care Guidelines, due by 29 November 2021 at 5:00pm.