In August 2008, a consultation paper was published inviting submissions on a range of current issues for domestic and small business gas consumers. Submissions were analysed and a response formulated that reached conclusions and set out the proposed next steps in key areas. The key areas are those of gas market and gas governance performance measurement, the provision of information to support consumer choices, dealing with connections and disconnections, and achieving appropriate retail contract terms and conditions. The response also included a final set of 18 proposed ‘consumer expectations’.
The Response to Analysis of Submissions on the Consumer Issues Consultation paper dated 18 August 2008 can be viewed below.