Gas Industry Co consults with industry when we develop our annual work programme and levy, to develop or update recommendations, and on other matters of importance.
Information on our consultations (including background, consultation documents, submissions and recommendations) are available under the relevant work programme.
Current consultations
Gas Consumer Care Guideline consultation - 2025
We are now consulting on a revised set of Consumer Care Guidelines. The Consumer Care Guidelines apply to natural gas and LPG retailers and set minimum standards to:
- adopt behaviours and processes that foster positive relationships with residential consumers,
- support residential consumers in accessing and maintaining an affordable and constant gas supply suitable for their needs, and
- help minimise harm to residential consumers caused by insufficient access to gas or by payment difficulties.
The proposed guidelines will ensure close alignment with the mandatory electricity Consumer Care Obligations in the Electricity Industry Participation Code 2010.
The consultation paper can be viewed here.
Written submissions are invited via email to [email protected] by 5.00pm on Monday 29 September 2025.
Previous consultations
Information on our previous consultations can be found below.