What to do in an emergency
In the event of an emergency, contact the Emergency Services by dialing 111.
Suspected gas leak
If you smell gas or think that you may have a gas leak:
- turn off all valves to your gas appliances and the main gas supply, if it is safe to do so
- get outside immediately
- contact your gas retailer or a gas fitter.
Refer to your gas bill to check who your retailer is or go to our list of retailers.
More tips for staying safe if you suspect you have a gas leak:
- open windows and doors to let fresh air inside
- turn off gas appliances
- don't turn lights on or off and avoid using other electrical switches and appliances
- don't use mobile phones in the area
- don't smoke or light a match near your gas appliances
- extinguish any other naked flames
- don't try to investigate a problem or fix a leak and/or faulty appliance yourself.
Other safety tips
- only buy appliances that have been safety tested
- follow manufacturer instructions when using gas appliances
- use gas appliances in a well-ventilated space
- maintain your gas appliances - have malfunctioning, damaged or worn appliances checked by a certified professional
- maintain your gas supply - if flame patterns change or you notice unusual smells, have your gas supply checked
- ensure all gas appliances are turned off when not in use
- consider installing gas detectors
Other sources of safety information
To find an appliance repairer, or more information on gas safety, visit one of the following websites:
Plumbers, Gasfitters and Drainlayers Board www.pgdb.co.nz
Worksafe www.worksafe.govt.nz/topic-and-industry/gas/
Gas supply interruptions
Your network provider may occasionally have to interrupt the supply of gas to your property. Reasons for this can include:
- network capacity constraints
- high system demands
- testing
- other emergency situations.