What to do in an emergency

If you smell gas or think that you may have a gas leak somewhere, get outside immediately and contact your gas retailer or a gas fitter.

Refer to your gas bill to check who your retailer is or go to our list of retailers.

Safety tips

Here are some tips for staying safe around gas:

  • open your windows and doors to let air in
  • ensure all gas appliances are turned off
  • turn the gas off at your mains where possible
  • don't turn lights on or off and avoid using other electrical switches and appliances
  • don't smoke or light a match
  • extinguish any other naked flames
  • don't try to investigate the problem or fix a leak and/or faulty appliance yourself.

More information

More safety information around gas can be found on WorkSafe's website.

Gas supply interruptions

Your network provider may occasionally have to interrupt the supply of gas to your property. Reasons for this can include:

  • network capacity constraints
  • high system demands
  • testing
  • other emergency situations.

Other sources of safety information

To find an appliance repairer, or more information on gas safety, visit one of the following websites:




Last updated: 11/02/2022, 6:27 pm

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