You can use the tool below to search for basic details about your natural gas connection.
Enter a valid address or an ICP identifier (as displayed on your gas bill) to view general status information about a connection as well as the current retailer, meter and network details.
About the information displayed
The information supplied is sourced directly from the gas registry so keep in mind that it may not yet show recent changes to a connection (for example, a meter change, or a transition from inactive to active).
Switches between retailers usually take a maximum of 10 business days to show on the registry, from the time the requesting retailer initiates the switch.
If you can't find your connection, see our tips to help with your search.
If you have any questions about your natural gas connection or you believe any of the information displayed is incorrect, contact your gas retailer.
Tips for finding your connection
Here are some tips to help you find your ICP connection:
- Check you have entered your address or ICP identifier correctly.
- The ICP identifier is case sensitive. For example, if the ICP is 1000557069PG384 the search will not find that ICP if it is entered as 1000557069pg384.
- Try entering a nearby suburb instead, or removing your suburb entry entirely.
- Remove the street type at the end of your road name, for example, Customhouse instead of Customhouse Quay.
- If you can't find a connection at your address it may be that there is no gas connected or that the connection is listed under another address (for example, if your property is next to two streets)
- The gas registry has details of reticulated natural gas connections in the North Island. It does not contain information on LPG connections (bottled or reticulated).
- Contact us ([email protected]) if you need help with the tool and finding your gas connection.