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Gas Consumer Care Guidelines apply to natural gas and LPG retailers and set the minimum standards to:

1.   adopt behaviours and processes that foster positive relationships with residential consumers,
2.

These Consumer Care Guidelines were developed in response to the recommendations of the Electricity Price Review. Information relating to the development of the gas Consumer Care Guidelines can be found under Gas Industry Co’s Electricity Price Review workstream.

In this bulletin, we introduce our new Chief Executive, David Prentice, invite you to the upcoming Co-regulatory Forum, and announce our 2025 Supply and Demand study.  

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In this bulletin, we remind you that submissions on our FY2027 work programme and levy are due by 9 February and tell you about a proposal to update the 2026 national average emissions factor for natural gas. Read more

Liquid Petroleum Gas (LPG) is used in around 300,000 homes and businesses in the North and South Islands. 

April update: This new data page provides information on LPG.

To get in touch with the team at Gas Industry Company, please fill out the form below.

Find out about our work to facilitate gas markets and provide governance for the industry.

Our shareholders represent sectors across the gas industry - production, transmission, distribution, wholesale, retail and consumers. There are currently 13 shareholders.

Natural gas makes an important contribution to New Zealand’s energy supplies, providing energy security and supporting the economy in a way that helps to achieve the country’s environmental sustainability goals.

We are required to report quarterly to the Minister for Energy on our progress towards meeting the Government's objectives and outcomes for the gas industry.